Terms and Conditions

General Terms and Conditions

These are applicable to all transactions and communications with What On Earth Publishing Ltd.

What On Earth Publishing Ltd (“WOE”) is a small independent publisher that produces a range of products (“Products”) in printed and digital format. If for any reason you are not completely satisfied with a Product then simply return the product within 14 working days and we will replace it or exchange it or give a refund.

Any Product returned must be in the original wrapping or packaging, unused and un-damaged. If returned goods are received by WOE in this condition then all costs including the cost of return may be covered by WOE.

WOE reserves the right to impose a handling charge, not exceeding 100% of the value of any return, in the event that WOE incurs any duties, taxes or other costs associated with receiving back the Products.

WOE accepts no liability for third party issues or consequential costs. The purchaser may need to liaise directly with the delivery company or third party service provider (dependant on the circumstances) in case of any claim but should in the first instance advise WOE

No warranty is offered on the Products however if any Product proves to be faulty as a result of poor manufacture or handling by WOE then it will be replaced at once without cost.

WOE reserves the right to expire or terminate any FREE Gift Voucher off at any time without prior notification or explanation

A claim for manufacturing fault is the only claim that may be entertained more than 14 days after the date of despatch of the Product.

We are a small company and work hard to produce our Products. All images and text are therefore copyright and nobody has permission to use any of our images, text or data (except in the case that they are specifically designated) unless they have express prior written permission from a company director.

Our aim is always to ensure that you are 100% delighted with your What On Earth? Products. If you have any issues or would like to discuss a return then please feel able at any time to e-mail our Director of Operations, John Gordon-Reid, john@whatonearthbooks.com or call him on 01732 464621

Returns

The address for all returns is:

Vicky Scopes
What On Earth Publishing Ltd
The Black Barn
Wickhurst Farm
Leigh
Kent TN11 8PS

PLEASE ENSURE YOUR PACKAGE IS CLEARLY MARKED WITH:

YOUR NAME,  YOUR ADDRESS AND THE INVOICE NUMBER