Frequently Asked Questions

We have put answers to the most common queries we receive below, however, if these do not help, then please feel free to contact us anytime from our Contact Us page
Can I return a book?

Yes you can, provided it is posted back to us in its original condition, within 7 days, with a reason for return. We will refund the price of the book but I’m afraid we cannot cover the postage. Alternatively contact us at helen@whatonearthbooks.com to discuss the problem. Please send the book back to:

What on Earth Publishing Ltd,
The Black Barn,
Wickhurst Farm,
Leigh,
Tonbridge,
Kent TN11 8PS

How long will my order take to arrive?

Most orders are shipped by courier and take 3-5 working days from dispatch. We endeavour to dispatch all orders within 1 working day. Overseas parcels will take longer. If you provide us with an email address we will send you more details when we dispatch your order.

Do you ship overseas?

Yes we do, however, we have to charge £20 postage as all overseas orders are sent by signed couriers to ensure safe passage. Delivery times vary but we try to ensure they will always arrive within 7-10 working days.

Why is overseas postage so expensive?

We are a small company and the volume of overseas orders is not sufficient to command a discount in postage costs with the relevant companies. We try to offer the most competitive rate and often it costs us more to send parcels overseas than we actually charge you.

Do you offer faster delivery?

Unfortunately not, however, if you have a particular urgency then do call us on +44 (0)1732 464621 and we’ll see how we can help you

Can I use a Purchase Order?

Yes, we accept Purchase Orders with pleasure.

My order has been shipped but not arrived. Where is it?

Please contact helen@whatonearthbooks.com and she will help you with tracking your parcel.

How can I cancel my order?

If you wish to cancel your order before you receive an email notifying you of your parcel’s dispatch, please contact helen@whatonearthbooks.com immediately and she will help to resolve the problem. Unfortunately, if we have already notified you that your parcel has been dispatched, we cannot cancel the order. You may return the books and receive a full refund, however, we cannot cover the cost of the return postage.

I'm buying as a gift, are the books easy to post?

Yes! For example, a single Wallbook fits into a J7 jiffy bag and, if you tape down the long side so it wraps the book snugly, it can be sent as a small parcel with the Royal Mail, which is a lot cheaper!

Can I get my book signed?

Yes, of course! Christopher Lloyd will be pleased to sign and dedicate any books free of charge. Please email him at chris@whatoenarthbooks.com quoting your order number and any message and he will sign the book for you free of charge.

What age range are the books aimed at?

Each product has its recommended age noted next to it, however, all of the books are fascinating at every age!

Do you offer wholesale or distribution?

Yes, please contact us at info@whatonearthbooks.com

Would What on Earth? take part in my school fair?

Yes, we’re always happy to help schools when we can. Please contact info@whatonearthbooks.com

Who do I contact with press or PR enquiries?

Please email Louise Walker or call 07882 655416 and she will be happy to help with your enquiry.