Privacy Policy

Who are we?

What on Earth Books is a small publisher based in Kent, UK run by Christopher Lloyd with a registered address of The Black Barn, Wickhurst Farm, Tonbridge, Kent TN11 8PS.  This privacy policy covers the use of data by What on Earth Books/What on Earth Publishing Ltd. You can contact us at this address or by email (info@whatonearthbooks.com) or by phone (01732 464621).

 

 

How do we collect your information?

When you place an order online or by phone

We will gather all the information we need to process your order. (For example: name, email, postal address, billing address, card number or other payment method details, contact phone number. We also capture your IP address for fraud check purposes only). When you first place an order online you will also be given the option to opt in for email marketing. As of 25th May 2018, in accordance with GDPR legislation, we will not send you email marketing unless you tick the box to ask us to, or unless you have asked us to previously. You can opt out of email marketing at any time by clicking the Unsubscribe link at the bottom of any email, or by contacting us.

As with all sensitive data we keep your information securely. What on Earth Books does not keep your payment information.  Payment details are sent to and managed securely by our payment provider, PayPal and Stripe.
For marketing purposes we are only interested in your email address. We only send emails (never brochures or phone calls). 

We send emails (approx. once a month) to the following customers:

  • Those who have signed up to receive our emails at an event.
  • If you have entered a competition and asked us to send you emails.
  • Customers who have purchased regularly with us online.

 

 

What do we do with your data?

When you place an order online or by phone – fulfilling your order

Primarily we use the data you provide to us to fulfil our contract with you: we use your delivery address to know where to send your order; we use your email address and mobile phone number to update you about your order status.

When you place an order online or by phone, or make a transaction at an event – further marketing

The legal basis we use for processing data for marketing purposes is called ‘legitimate interest’.

You can opt out at anytime by unsubscribing from our emails.

When you opt in to receive marketing from us at an event

We use the email address that you supply to us to send you the most relevant marketing. For example free shipping offers, pre-launch information on new books, or information about future events we are attending, free tickets to talks by Christopher Lloyd and seasonal sales.
If you have not made a transaction with us, but you have opted in to receive marketing by email  the legal basis for processing is called ‘consent’.

We will keep email data unless you tell us you no longer wish to receive marketing from us, in which case we will remove you from our list.

 

Data Sharing

The only data we pass to third parties  is in order for them to fulfil services for us, but they can only use this data to fulfil those services for us and cannot pass it on. The companies we use are:

  • Royal Mail – requires your address in order to deliver or your order
  • Couriers – other courier companies also require your details and sometimes a delivery phone number and email (we use couriers such as UPS and Hermes on big orders)
  • Email marketing – this is handled by our in house team and we never share your details with an agency.  All email marketing is sent through the industry standard provider MailChimp

 

Your rights relating to your personal data

You have the right to access your personal data (to ask us what information we hold about you).
You have the right to ask for your data to be deleted or corrected.
You have the right to ask us to stop processing your data.
You have the right to stop receiving marketing from us.

For all of the above, please do contact us. Where we are obliged to comply with your request, we will do so as quickly as possible.

 

Cookies

Cookies are used on this site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used, and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

This site uses cookies to store information on your computer.

Complaints

If you have a complaint about the way we use your data please contact us (info@whatonearthbooks.com). If we cannot resolve the problem for you, you can also contact the Information Commissioner’s Office (ICO): www.ico.org.uk